
09-06-2005, 11:31 AM
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Senior Member
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Join Date: Jan 2005
Location: Kuala Lumpur
Posts: 2,987
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I went for a “tour” to the pet hotel last week and they showed me around the place. The boarding area looks neat and clean and they have dedicated personnel to feed the cats and clean-up their litter. They have specific time for meal – twice a day. When I said there is nothing special in their hotel in my earlier post, it is because the place is basically looks normal like other boarding places too. I was actually put a very high expectation initially because they named their boarding place as a "Hotel".
Anyway, the place is good, clean, in order and looks pleasant. I give thumbs up for the place but I am afraid I cant send my cats there.
It is because I usually make a reservation for a large cage for my cats, something that the hotel can’t offer me.
They placed cats in the room made by glass made up of medium sized compartment. When I asked for a bigger space for my cats, they said they can open a glass wall that separated the compartments. So, I will have to pay for 2 rooms’ price. It is fair with me but… even the 2 rooms are still small to me. 2 rooms are the biggest boarding for cats and if you want bigger, you will have to separate your cats – 1 cat for 2 rooms.
I do not think separating my cats while their daddy is away as a wise idea, I don’t want to make them sad more.
When I send my cats to any boarding places, I always made a reservation for a big cage for my 2 cats. Usually that kind of cage is used to cater for 4 cats.
To the Pet Hotel’s owner, if you read this, please give your consideration to have many more options for your customers.
In regards to your existing customers’ complaint about their dogs and cats not being properly bath during check-out needs to be looked seriously. I have no comment about this because I have never seen it with my own eyes, but I heard about it a lot.
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